Rupali Aggarwal
Senior Vice President - Enterprise Complaints Management Operations for India and Philippines at Wells Fargo
- Role
- SVP Business Accountability Director at Wells Fargo
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Rupali Aggarwal
Strong Risk, Compliance and Operations Management leader with 25+ years of experience in…
Experience
SVP Business Accountability Director
Feb 2023 — Present · Hyderabad, IN
Responsible for implementing the Global Delivery Strategy of the Enterprise Complaints Management Office (ECMO), management and development of Quality Assurance teams reviewing escalated regulatory customer complaints for documentation, processes, programs and resolutions to ensure quality standards are met, relevant controls are followed and executed and deficiencies are identified and addressed.• Lead Quality Assurance teams to manage multiple products of moderate to high complexity and risk for cross-functional stakeholders and internal partners. • Direct and administer highly complex Quality Assurance programs• Set quality assurance activities and standardsAchievements :• Expansion of the team footprint - introduced new products and high-risk review processes. • Doubled the team productivity with highest Quality scores • Continuous improvement for process simplification and driving Operational efficiencies
Education
Delhi University
Bachelor's degree
1988 — 1991
XLRI Jamshedpur
PGCHRM, Human Resources
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