Rupa Mishra
Service Officer @Kotak Mahindra Bank
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WORK HISTORY
Service Officer @Kotak Mahindra Bank
Mumbai, IN
Assists customers with banking services and queries.Handles account opening, deposits, withdrawals, and service requests.Supports branch operations, compliance, and documentation.Ensures smooth cash/transaction handling.Provides support to the Branch Manager in daily activities.
EDUCATION
University of Mumbai
Bachelor of Commerce - BCom
ABOUT RUPA MISHRA
Dedicated and detail-oriented Virtual Care Officer in the hotlisting department. Proven track record of efficiently managing and processing hotlist requests for lost or stolen cards and managing fraudulent activities while ensuring the highest level of customer service and compliance with security protocols. Strong communicator with excellent problem-solving abilities and a focus on delivering prompt and accurate assistance to customers in distressing situations.
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