Rupa Iyer
Aml Analyst @Synchrony
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WORK HISTORY
Aml Analyst @Synchrony
IN
EDUCATION
Pune University
Graduation
ABOUT RUPA IYER
I have been working with Synchrony for a decade now. Started My career as Customer service rep in year 2014. Moved to Escalated help desk specialist, post EHD moved to Quality for 4 years, then moved as team coach and within a span of year was promoted as a ManagerIn my tenure was a part of many projects like speech analytics, customer champion Journey project, pilot blent quality rater, short call projectAchievements: Multiple Quarterly performance awards in 2019 and 2023Appreciated by the management for highest number of movements in my teamApproved and implemented ideasInterpersonal, people management skillsCross functional skillsCoaching and communication Time management IntegrityCollaboration
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