Rupa

Experience

1. Director

   Zeometrix

   Feb 2020 — Present · Bengaluru, IN

   Develop and maintain strong relationships with key clients. This involves understanding their needs, addressing concerns, and ensuring overall satisfaction with the products or services provided.Serve as the primary point of contact between the company and clients. Effectively communicate the company\'s value proposition, updates, and any relevant information to clients.Work closely with the executive team to develop and implement strategic plans for client relations. Address and resolve any issues or conflicts that may arise with clients. Gather feedback from clients and use this information to make improvements to products or services. Collaborate with other departments within the organization, such as sales, marketing, and customer support, to ensure a unified and positive client experience.Develop strategies to retain existing clients and minimize client churn. This involves creating loyalty programs, identifying upsell opportunities, and ensuring that clients are aware of the full range of products or services offered.Stay informed about industry trends and competitive offerings to ensure that the company remains competitive in the market. Use this information to provide insights to the executive team and make recommendations for improvements.Lead and manage a team of client relations professionals. This involves providing guidance, setting goals, and ensuring that the team is aligned with the overall objectives of the organization.Track and report on key performance indicators (KPIs) related to client relations.

Education

• Visvesvaraya Technological University

  Bachelor of Engineering (BEng)

  2007 — 2011