Rup S.
Product Owner-manager @Accenture
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WORK HISTORY
Product Owner-manager @Accenture
Product Owner / Product Manager with experience of delivering large-scale digital and cloud transformation programmes across Banking, Insurance, Oil & Gas, Energy, Utilities, Healthcare, Retail, and Mining. I specialise in driving product vision, modernising legacy platforms, and leading cross-functional delivery across global teams in the UK, Europe, US, APAC, and the Middle East.My experience spans a wide technology landscape including Oracle and Cerner for healthcare systems, Salesforce CRM (Sales, Service, Community Clouds, Vlocity) for customer and broker journeys, Azure Monitoring & Infrastructure for energy programmes, Mambu for core banking and mortgages, and enterprise platforms across Azure Cloud, Payments, and Data Analytics.I’ve led delivery for the Clinical UK Health System and Salesforce applications, reducing turnaround time and enabling a full Customer 360° view. I managed roadmaps, epics, and features while working with 8–10 SMEs across regions to ensure business needs translated into practical, scalable solutions.I excel in orchestrating cross-functional teams—engineering, data, UX, architecture—and driving end-to-end delivery using Agile, Scaled Agile, and SDLC methodologies. I’ve led PI Planning, introduced new Agile Ways of Working, and coached Scrum Masters and Business Analysts in story writing and backlog management.I leverage Azure DevOps and JIRA to build delivery governance, implement CI/CD pipelines, create reporting dashboards, track KPIs, and optimise resource allocation. For clients in energy, utilities, and oil & gas, I delivered DevOps frameworks, test and requirements management, and Data & AI programmes, improving delivery efficiency by 10%.My work consistently focuses on building user-centric products, strengthening delivery predictability, and shaping transformation initiatives that create long-term business impact.
EDUCATION
Savitribai Phule Pune University
Master's, Computer Science
Savitribai Phule Pune University
Master's degree, Computer Science
ABOUT RUP S.
Product Owner-Manager, Delivery Manager | Certified SAFe Agilist | Digital Transformation & CRM Delivery ExpertStrategic and delivery-focused Product Owner / Product Manager with 23+ years of experience shaping digital transformation programs and delivering scalable enterprise products across Banking, Insurance, Healthcare, Energy, and Public Services.I have successfully driven digital transformation initiatives across Cloud (Azure, AWS), Payments, Data Platforms, AI/ML-enabled solutions, and Salesforce (Sales, Service, Community Cloud, Vlocity), consistently improving customer experience and business outcomes.I apply AI product management principles to define use cases, evaluate model performance, and collaborate with data science teams to shape scalable, responsible AI solutions that improve business outcomes.I contribute to setting AI governance frameworks, and delivery plans, ensuring responsible AI adoption and alignment with organisational priorities.Product & Delivery ExpertiseProduct Strategy & Roadmapping: Defining product vision, MVP scope, KPIs, and value streams aligned to business outcomes.Agile Product Ownership: Leading Scaled Agile (SAFe) PI Planning, managing Epics, Features, and User StoriesAgile Tooing SME: l specialise in Azure DevOps and JIRA setup to build delivery governance, implement CI/CD pipelines, create reporting dashboards, track KPIs, and optimise resource allocation.Salesforce & Digital CRM: Hands-on Product Ownership for Salesforce Service, Sales, and Community Cloud; functional Vlocity Insurance delivery; integrations with ServiceMax and ERP/SAP systems.Transformation & Change Leadership: Driving digital adoption across legacy platforms, enabling operational efficiency and data-driven decision-making.Stakeholder & Vendor Management: Balancing client, vendor, and delivery partner interests for optimal time-to-market and ROI.Industry & Client PortfolioNHS (Health & Public Sector)| HSBC | Barclays | Credit Suisse | United Utilities | AXA | Cigna | Johnson Controls | BP | DCC Technical & ToolsAzure DevOps | JIRA | Confluence | SharePoint | MS Project | Visio | Kanban Boards | Salesforce (Admin 201 trained)Key HighlightsDefined and delivered Salesforce product roadmap reducing manual case handling by 35%.Delivered Smart Meter MHHS digital platform improving data accuracy and compliance.Led Product Backlog and PI planning for enterprise-scale delivery teams across UK, Europe, and Asia.Successfully launched CRM and mortgage product implementations improving customer onboarding time by 40%.
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