Erin Swain Taylor
HR Program Manager enhancing employee experience through data-driven solutions
- Role
- Human Resource Information System Program Manager (Program Analyst) at GSA
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Erin Swain Taylor
As an HRIS Program Manager at GSA with over a decade of experience, I specialize in optimizing HR systems, developing impactful training programs, and crafting strategic communications to support over employees. My role focuses on bridging the gap between complex system functionalities and user adoption by facilitating seamless telework, performance management, and timekeeping processes. Leveraging my FAC-COR Level certification, I also guide contract management activities to ensure compliance and operational excellence. With expertise in analyzing user feedback and driving data-informed improvements, I empower stakeholders to navigate HR technology confidently. My collaborative approach fosters engagement across diverse teams, enabling scalable solutions and improved customer experiences. Dedicated to innovation and clarity, I ensure that systems and processes enhance both organizational efficiency and employee satisfaction.
Experience
Human Resource Information System Program Manager (Program Analyst)
Aug 2014 — Present · Raleigh-Durham, NC, US
Manage communications and training development for GSA’s HR and Time & Attendance system, supporting over employees. Lead training initiatives for a network of 500+ stakeholders within the GSA timekeeping community.Serve as a functional lead for telework, performance management, and time & leave functionalities within the HR system. Collaborate on functional requirement development and conduct user acceptance testing to ensure system effectiveness. Possess broad expertise across all HR disciplines.Analyze employee feedback on the HR system and implement data-driven solutions to enhance the customer experience.Additionally, act as the Contracting Officer’s Representative (COR) for a diverse portfolio of HR-related contracts. Oversee pre-award processes and manage the day-to-day administration of contracts to ensure compliance and efficiency.
Education
North Carolina State University
Bachelor of Business Administration - BBA, Finance, General
2000 — 2004
North Carolina State University
Master of Arts (M.A.), Communication, General
2004 — 2005
Marymount University
Masters, Business Administration
2008 — 2010
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