Runal Vakharia
Product Lead | Digital Transformation | Customer Empathy | Driving Innovation | Customer Self Service
- Role
- Product Leader at Motorola Solutions
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Runal Vakharia
Runal is currently working as a PO/PM for the Customer Self-Service platform within…
Experience
Product Leader
Dec 2018 — Present · Chicago, IL, US
As a Product Leader for Customer Self Service, these are key Role & Responsibilities I have been engaged in- Crafting the Product Vision and Product Strategy - Identifying the key target market, user personas, and product features that result in maximum business and customer value- Identify the Success criteria by defining the OKR. Set quantitative and qualitative metrics to evaluate the performance of your product against your goals- Customer Interaction regularly to gather feedback. Use this feedback to improve your product and enhance the customer experience- Work with multiple regional teams to ensure alignment across all tracks. Coordinate with your stakeholders, including designers, developers, QA engineers, and project managers to ensure a smooth and efficient product development process- Be a part of usability testing to ensure your product meets the user\'s needs. Conduct user tests to evaluate the usability of your product and identify any usability issues. Use these insights to improve the user experience and increase adoption- Lead software product development and tech build to create quality and scalable features/solutions- Ensure that the product is built to meet the highest standards and consider scalability, performance, and security.
Education
Childrens Academy
SSC
1985 — 1999
R. D. National College
HSC
1999 — 2001
K.J.Somaiya Insititute of Management Studies and Research
MBA
2007 — 2009
St Francis Institute of Technology,University of Mumbai
B.E
2001 — 2005
Skills
- Vendor Management
- Pre-Sales
- Market Analysis
- Strategy
- Consulting
- Requirements Analysis
- Business Strategy
- Management
- Business Development
- Business Planning
- Marketing Communications
- Business Analysis
- Competitive Analysis
- Crm
- Oracle Crm
- Team Management
- Customer Relationship Management (Crm)
- Oracle on Demand
- Marketing
- Analysis
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