Runa Ariga Morgan
- Role
- Manager, Revenue Operations, Scaled Services, Enablement & Support at Sam's Club
- Location
- Irvine, CA, US
- LinkedIn followers
- 500 followers
About Runa Ariga Morgan
I have a BA from UC Santa Barbara. I am currently a Manager, Rev Ops (Scaled Services…
Experience
Manager, Revenue Operations, Scaled Services, Enablement & Support
Jan 2023 — Present
Took over onboarding API advertiser process from Business Operations and Systems and Tools team - Took over Self-Serve advertiser onboarding and support processes from Sales org reducing SLA from 4-5 days to 48 hours- Provide onboarding and technical support to suppliers and agencies who want to advertise on samsclub.com MAP SPA Platform while maintaining 48 hour SLA - Creating an updated onboarding form to include missing essential fields and distribute to API partners - Building out the onboarding and support team by training new team members or providing support to operations associates - Case queue/ticketing system management - Creating Salesforce custom reports to log API and Self Service search advertisers and sending them out on a weekly basis to help cross functional teams to guide forecasting by vertical - Demo the Sam’s Club MAP platform to current and potential clients - Auditing sponsored product accounts and collaborating with engineering team to improve product - Providing exemplary customer service to clients and ensuring 100% completion rate on tickets - Subject matter expert on all things search and onboarding for Sam\'s Club MAP platform.
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