Rumana H

Estate Manager @The Acorn Group

London, GB

Estate & Block Management: Overseeing both residential and commercial leaseholders and freeholders, ensuring smooth relationship management and operational efficiency.• Compliance & Audits: Conducting regular audits on fire safety, health and safety, and compliance with HSE standards across 19 developments. Managing audits for fire risk assessments (FRA), EICR, Legionella, Asbestos, lifts, electric gates, and fire doors.• Legislative Guidance: Providing expert advice on legal queries related to estate and block management, ensuring adherence to changing industry regulations and the Fire Safety Act.• Project Management: Leading Section 20 major works projects, including budgeting, contractor coordination, and ensuring the successful completion of planned works.• Site Visits & Contractor Management: Conducting quarterly site visits to monitor contractor performance, estate management, and maintenance activities.• Budget & Funds Management: Responsible for budget setting, financial oversight, and ensuring funds are effectively managed to achieve operational goals.• Reporting & Data Analysis: Producing detailed reports using Excel and internal systems; Fixflo, CML, Inventory Base, providing technical and administrative support to stakeholders.• Quality Assurance: Maintaining quality assurance documents and ensuring compliance with internal standards and industry regulations.• Complaint Handling: Addressing and resolving lease holder and stakeholder complaints promptly to ensure satisfaction and maintain strong relationships.

University of Westminster

Bachelor's degree, Business, Management, Marketing, and Related Support Services

The Property Institute

The Procedural and Technical Issues of Section 20

The Property Institute

Managing your First Portfolio – Legal workshop