Ruma Kumari Dutta

About Ruma Kumari Dutta

A B.Com (Hons) graduate from Binod Bihari Mahto Koyalanchal University, currently…

Experience

1. Associate

   Capgemini

   Apr 2025 — Present · Kolkata, IN

   O2C, ACCOUNT RECEIVABLE1. Invoice Review & Claim CreationCarefully review incoming invoices from the billing system.Based on the invoice details, initiate the claim creation process in the appropriate system or format.2. Deduction IdentificationExamine the payment received against each invoice to identify any deductions made by the customer.Cross-check supporting documents to validate whether the deduction is justified or requires clarification.3. Raising Queries for Missing InformationIf any deduction lacks proper backup or justification, raise a query to the customer requesting the missing details.Highlight the specific amount and nature of the deduction while seeking clarification.4. Customer Communication & Follow-upsSend follow-up emails to the customer regarding pending queries or unresolved deductions.Maintain proper communication records and escalate unresolved issues if necessary.5. Manual Billing for Recoverable DeductionsIn cases where the deduction is recoverable or needs to be billed again, raise a manual invoice accordingly.Ensure proper documentation and approval before issuing manual bills.6. Documentation and TrackingMaintain a detailed tracker of all deductions, queries raised, responses received, and billing actions taken.Regularly update the tracker for accurate status reporting and audit purposes.7. Closure and ReconciliationOnce the customer responds and issues are resolved, close the claim accordingly.Reconcile the final amount received with the originally billed amount and update the financial system.

Education

• Binod Bihari Mahto Koyalanchal University

  B.com(hons)

  2020 — 2023

• Shree shree Laxmi Narayan trust women's college

  Intermediate

  2019 — 2020

• Abhay sundari girl's high school

  Matriculation

  2017 — 2018