Rukmini Gupt
Itil Knowledge Analyst @Mondelēz International
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WORK HISTORY
Itil Knowledge Analyst @Mondelēz International
Mumbai, IN
EDUCATION
University of Mumbai
Bachelor of Arts,English Literature, English Language and Literature, General
Welingkar Institute of Management
Post Graduate Diploma in E-Business (PGDEB), E-Business
D.G.Ruparel College of Arts,Science & Commerce
X|| Commerce, Business/Commerce, General
S.K.Somaiya College of Education
Diploma in Education, Education
Shree N D Bhuta High School
X
ABOUT RUKMINI GUPT
ITIL4 Certified with 8+ yrs of ITIL Experience || servicenow tool | Change and release Management, Incident Management, Problem Management, Service Requests, BMC remedy tool || IT service operations || IT service delivery || SLA | SLO | OLA | CAB | ECAB | RCAHaving strong practical knowledge & hands on experience into ITIL4 framework ITSM using BMC Remedy tool & servicenow tool to support IT service delivery & day to day IT service operations, service requests fulfilment, providing Incident management support to P1,P2,P3,P4 through incident response & resolution following SLA metrics, problem management with RCA, business justification & stakeholder approval for change, release & deployment management attending CAB/ECAB, configuring CI using CMDB. Driving Major Incidents on bridge call. Proficient in managing CR,PR,IM,SR
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