Rukhsar Siddique
As a Customer Service Consultant at, provide exceptional support to customers, focusing on delivering tailored solutions, troubleshooting issues, and enhancing customer satisfaction.
- Role
- Customer Service Consultant at Telstra
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rukhsar Siddique
Collaborated with Tech, product and content team to gather essential information…
Experience
Customer Service Consultant
Nov 2024 — Present · Bengaluru, IN
In my role as a Customer Service Consultant, I am dedicated to assisting customers with a wide range of services and inquiries, ensuring a seamless and enjoyable experience with Telstra products. Here are my core responsibilities and contributions:Customer Support and Solutions: Respond to customer inquiries and provide knowledgeable guidance on Telstra’s mobile, internet, and other services.Technical Troubleshooting: Assist customers with resolving technical issues efficiently, offering step-by-step solutions, and escalating complex issues when needed.Billing and Account Management: Address billing queries, help with account setups, adjustments, and payments, and explain any charges.Complaint Resolution: Address customer complaints with empathy, aiming to resolve them effectively and leave customers satisfied.Feedback and Improvement: Collect and relay customer insights to help Telstra improve its products and service offerings.Adherence to Standards: Follow Telstra’s policies on data protection, privacy, and service quality to maintain a high standard of service.
Education
Magadh University, Bodh Gaya
Bachelor of Commerce - BCom
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.