Rukhsar Shaikh
Team Lead | Customer Experience | Project Management | Business Analysis | Functional
- Role
- Operations Manager at Infosys
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Rukhsar Shaikh
Provide input and advice regarding Microsoft capabilities, functions and features to clients and prospects Conduct hands-on implementation, configuration and development of the various components of Microsoft Dynamics CRM & Exchange.•Conduct hands-on implementation, configuration and development production issues of the various components of Microsoft Dynamics CRM & Exchange•Build positive client relationships by fixing production issue.•Perform requirements gathering, Business Process Analysis.•Understand customer requirements and advise project team on highly specialized, complex solutions architecture and implementation•Deliver presentations to all levels of management•Adapt to different end-user learning styles when training, gathering requirements.•Assist internal resources with support of Microsoft CRM & Exchange Setup and related integrations.
Experience
Operations Manager
Jan 2026 — Present · Mumbai, IN
Skills
- Management
- Team Building
- Team Leadership
- Microsoft Dynamics Marketing
- Customer Service
- Microsoft Dynamics
- Microsoft Social Engagement
- Microsoft Azure
- Microsoft Office
- Tally Erp
- Social Inside
- Integration
- Insideview
- Teamwork
- Team Management
- Microsoft Dynamics Crm
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