Rujul Ved

About Rujul Ved

Product management: Demonstrates proficiency in product ownership and agile methodologies including product visioning, stakeholder management, and backlog prioritization. Contributes to product vision, strategy, and long-term roadmap while managing stakeholder expectations and cross-team dependencies. Documents requirements with user stories and acceptance criteria, breaking complex work into deliverable value chunks. Translate customer insights into MVPs, incorporating acceptance criteria and UAT for timely, impactful delivery. Vendor management: Lead comprehensive vendor engagements encompassing contract facilitation, performance audits, and cross-functional coordination to optimize collaborations and solution delivery. Skilled in spearheading teams to consistently achieve Outcomes and Key Results (OKRs) while driving digital initiatives that enhance efficiency and customer experience through data-driven strategies. Digital transformation: Lead transformational digital initiatives that automate processes and enhance service delivery to reduce costs and increase productivity. Customer service and escalation management: Handle customer escalations through development of standard operating procedures and escalation dashboards, improving resolution timelines and enhancing communication among stakeholders.

Experience

1. Product Manager - Product Delivery

   Amazon

   Jan 2024 — Present · Bangalore, IN

   Launched ASIN health management for vendors and sellers with four-signal badging system (AtRisk HRR, Active HRR, Suppression Risk, and Andon Cord visibility), enabling proactive issue resolution marketplace-wide. Launched to 15.8k sellers (Planned launch for 110K sellers), the solution achieved 410bps actionability improvement with 89% satisfaction, projecting $1.3B+ NCRC savings by 2027 across 7 countriesIdeated and launched a Customer Returns and Analytics dashboard to help brands prioritize the right customer issues to realize the full potential of their products. Product helped 110k brands improve products with a 4-star rating by 670 bps and generate additional GMS of USD 320M Collaborated with the Go-to-Market (GTM) team to drive significant improvements in customer experience and cost savings through concessions\' management. Through strategic partnership efforts, increased program adoption from 4% to 35%, resulting in $64M in annualized Net Cost of Refunds and Concessions (NCRC) savings

Education

• Indian Language School, Lagos, Nigeria

  C.B.S.E.(X), Science

  2007 — 2008

• FORE School of Management, New Delhi

  PGDM International Business , Marketing

  2016 — 2018

• Indian Language School, Lagos, Nigeria

  C.B.S.E. - Primary School, Science

  2001 — 2007

• St.John's Sr. Sec. School, Kota, Rajasthan

  C.B.S.E (XII), Science

  2009 — 2010

• Manipal institute of technology

  Electrical and Electronics Engineering, Engineering

  2010 — 2014

• Nanyang Business School

  International Immersion Program, Supply Chain and Value Creation

  2017 — 2017

Skills

• C
• Project Management
• Microsoft Excel
• C++
• Lean Six Sigma
• Microsoft Word
• Team Leadership
• Microsoft Office
• Autocad
• Engineering
• Matlab
• Teamwork
• Team Management
• Business Strategy
• C
• Six Sigma
• Management
• Leadership
• Electrical Engineering
• Public Speaking