Rick Ruiz
Principal IT Supporter @Topsoe
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WORK HISTORY
Principal IT Supporter @Topsoe
Pasadena, TX, US
Provide IT support for the U.S. headquarters office in Clear Lake and the Bayport Catalyst manufacturing plant in the Bayport Industrial area in Pasadena, Texas- Responsible for installing, maintaining, monitoring, and supporting computer communication networks- Performs installations, repair, and preventative maintenance of physical servers and VM server environment- Maintain Windows servers including Active Directory, DNS, DHCP, and File Servers- Monitor and maintain LAN/WAN equipment- Azure, Microsoft Exchange, Multifactor authentication support- Serves as the point of contact for all customer issues, and coordinates service issues- Serves as liaison to and oversees on-site contractors working on IT projects and provides technical support for Brazil, Argentina, Mexico, Canada, India, and Denmark - Serves as project manager/team leader on assigned projects- Installs and maintains networked desktops/laptops, printers, and servers- Provide support in a manufacturing environment and assist with production support- Provide leadership, training, and guidance to others.
EDUCATION
Hewlett Packard Color LaserJet University Service & Support Atlanta Georgia
Certificate, Printer Maintenance and Repair
ITT Technical Institute
Associate of Science (A.S.), Electronic Engineering Technology
SKILLS
ABOUT RICK RUIZ
As a Systems Support Professional, I have a proven track record in server and network support, desktop support, imaging, and system administration across multiple industries. I have a strong analytical mindset and a passion for solving problems and finding effective solutions. Additionally, I possess excellent communication skills and take a customer-centric approach to IT support.
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