Ruhul Ahmed
Director of Customer Operations and Digital @Vodafone
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WORK HISTORY
Director of Customer Operations and Digital @Vodafone
Doha, QA
Leading international contact centres across multiple countries, delivering seamless multilingual customer support at scale.Digital transformation of customer support channels and sales by leveraging automation, AI, and data analytics. Focused on optimising contact centre and app platforms to streamline processes, reduce cost and improve the overall customer journey.Developing and executing strategies aligned with organizational goals. Mentoring cross-functional teams to foster a culture of continuous improvement.and collaboration.Leading the strategic management of outsourced partnerships, ensuring strong governance, performance optimisation, and alignment with business objectives
ABOUT RUHUL AHMED
With 18 years in management, including eight in senior leadership, I am a results-driven leader specializing in digital transformation and customer operations. I excel at leveraging advanced digital technologies to modernize and streamline customer operations, crafting and executing strategies that enhance efficiency and customer satisfaction. My expertise includes driving digital innovation, automating processes, and implementing data-driven solutions to optimize performance. I lead teams through transformative changes, fostering a culture of continuous improvement and aligning digital initiatives with organizational goals for sustainable growth
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