Ruhail Manzoor
Terminal Head | Airport Operations and Customer Services | IndiGo
- Role
- Terminal Head at IndiGo (InterGlobe Aviation Ltd)
- Location
- Srinagar, IN
- LinkedIn followers
- 500 followers
About Ruhail Manzoor
With over 14 years of experience in airline ground operations and customer services…
Experience
Terminal Head
IndiGo (InterGlobe Aviation Ltd)
Apr 2024 — Present · Srinagar, IN
Passionate aviation professional dedicated to ensuring seamless operations and exceptional passenger experiences as the Terminal Head for IndiGo. With a wealth of experience in airport management and a commitment to excellence, I thrive in fast-paced environments where precision and efficiency are paramount. My role involves overseeing all aspects of terminal operations, from passenger flow management to aircraft ground handling coordination, to ensure optimal performance and customer satisfaction. Key Responsibilities:Spearheading terminal operations to guarantee on-time departures and arrivals, minimizing delays and disruptions.Collaborating with various stakeholders, including ground handling teams, security personnel, and airline staff, to streamline processes and enhance operational efficiency.Implementing innovative solutions and best practices to improve passenger experience and optimize resource utilization.Ensuring compliance with aviation regulations, safety protocols, and company standards to maintain a safe and secure terminal environment.Leading a team of dedicated professionals, providing guidance, mentorship, and fostering a culture of excellence and continuous improvement. Achievements:Successfully implemented new passenger queuing system, reducing wait times by 20% and enhancing overall customer satisfaction.Received recognition for outstanding performance in crisis management during adverse weather conditions, ensuring minimal disruption to flight schedules.Implemented cost-saving initiatives resulting in a 15% reduction in operational expenses without compromising service quality.
Education
University of Kashmir
Bachelor's degree
2008 — 2011
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.