Rufus Trey Thrower

Retail Enablement Manager @Holman

Vancouver, WA, US

Support retail leadership, customer experience and internal partners by directing initiatives such as training, best practices, content, tools and technology. Work directly with sales and store leadership, Internal training department, marketing, and IT teams to provide an exceptional customer experience by optimizing processes within Digital Retail and CRM tools.•Innovate, Design & Consult on all aspects of Digital Retail and CRM affecting sales and customer experience•Manage vendor responsible for deploying digital retail and CRM tools•Serve as internal project manager for implementation and maintenance of business-wide rollout of key software applications•Communicate timelines, success factors, contact points, and dependencies to all stakeholders, participants, and affected staff•Coordinate 3rd party application staff to implement at our dealership operations.•Coordinate dealership staff and support resources to assist implementation and assure success•Manages project plans to ensure all parties meet targeted deadlines. Identifies and documents best practices and recommendations to refine implementation and support processes

University of Arkansas

Bachelors