Ruenna Sanchez
Project Manager @Oracle
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WORK HISTORY
Project Manager @Oracle
Led and managed the delivery of multiple and concurrent projects according to the agreed upon scope, time, and budget, while ensuring the highest degree of customer satisfaction• Managed, tracked, and communicated the progress of projects, and ensured the quality delivery of implementation services• Planned customer-specific engagements, managed the execution of deliverables while controlling scope, executed the change management process when needed, and ensured timely resolution of discrepancies and project roadblocks• Performed post go-live summary analysis on completed projects, and shared lessons learned and best practices with relevant departments internally• Assessed and analyzed customer needs by combining industry best practices and product knowledge, and developed innovative plans to solve complex business workflows• Managed customer engagement by ensuring that deliverables are acceptable, working closely with them to understand and manage project expectations, and supporting business development efforts by pursuing new opportunities and extensions
EDUCATION
Saint Louis University
Master of Business Administration (M.B.A.)
Saint Louis University
BS
ABOUT RUENNA SANCHEZ
A performance-driven Project and Service Delivery Manager with over twelve years of experience in project management, customer service, software development and operational support, and service delivery. Proven track record in developing strategic and innovative solutions to improve team productivity and output, cultivating effective relationships both internally and externally, and achieving outstanding service level agreements results.
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