Rudy Ornelas

About Rudy Ornelas

Successful experience in client relationship in a variety of industries in the education, government and information management fields. • Sharp business judgment, customer focus, ability to see \"big picture\" and to prioritize. High energy, strong work ethic, willingness to do whatever it takes to deliver results• Solid background in relationship building and management, training and documentation, client consultation and needs/risk analysis.• Strong oral and written communication skills in both English and Spanish, the ability to adjust priorities to changing situations, manage multiple complex projects, and exceptional computer skills. • Exposure to incremental development methods. Focus primarily on testing components during iterations to identify faulty elements in a single iteration. Always document late and continuously in parallel while solution being built.• Experience with UAT testing scripts and scenario creations• Experience in Visual Studio 2012 (TFS), HTML, CSS, JavaScript, Jquery. Basic understanding of SQL Structured Query Language and C#.

Experience

1. Customer Success Manager

   Geopointe

   Aug 2018 — Present

   I joined Geopointe originally as a customer success specialist, which was a hybrid of technical support and the customer success role. At the time of my hire, we were still a small start up company, around 10 employees, and growing rapidly. Fast forward 2.5 years, and 40+ employees, I have rejoined the Customer Success team as a Customer Success Manager. The customer success team at Geopointe specializes in growing relationships, and providing training on-site/off-site as needed. I work closely with both technical and non-technical stakeholders to ensure the right expectations are set at the start of our relationship, and to make certain our customers are extremely successful in using our application.

Education

• University of Phoenix

  Bachelor of business (e-business), Information Technology Project Management

  2007 — 2011

Skills

• Customer Relationship Management (Crm)
• Smtp
• Business Analysis
• Iis
• Visual Studio
• Wordpress
• Html
• Management
• Salesforce.com
• Business Development
• Microsoft Office
• Sql
• Microsoft Sql Server
• Tfs
• Crm
• Windows Server
• Leadership
• Enterprise Software
• Sharepoint
• C#
• Project Management