Rudra Prakash P
Retail Operations & Customer Analyst Conflict Resolution Queue Management @Tesco
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WORK HISTORY
Retail Operations & Customer Analyst Conflict Resolution Queue Management @Tesco
London, GB
Managed 80–100+ customer queries per shift, maintaining a 92% first-contact resolution rate.Mediated customer escalations by applying empathy and structured solution, reducing escalation rate by 15%.Streamlined queue management and order fulfilment processes, contributing to a 10–15% decrease in average wait time during peak hours.Facilitated shelf replenishment and refund workflows, helping the store maintain operational efficiency across 3 departments.Collaborated with stock, cashier, and delivery teams to meet daily performance KPIs and improve service ratings.Notable Achievements:Received positive feedback from customers and peers, regularly recognized in team huddles for professionalism and efficiencyContributed to a 10–15% reduction in customer wait times by streamlining checkout workflows and redirecting customer traffic during high footfall hours
EDUCATION
University of East London
Master of Business Administration - MBA
Siksha 'O' Anusandhan University
Bachelor of Technology - BTech
ABOUT RUDRA PRAKASH P
Data becomes powerful only when it drives better decisions. I’m a Data Engineer and…
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