Rudrendu Roy
Engineering Manager, J.P. Morgan Chase | Ex Wipro
- Role
- Vice President at JPMorganChase
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Rudrendu Roy
I am a technology-driven professional with nearly 13 years of experience in the IT sector, specializingin Engineering Management within the Financial Services industry. Currently, I serve as anEngineering Manager at J.P. Morgan Chase Bank, where I focus on strategic initiatives and cross-functional team leadership to optimize application performance and drive innovation. My expertiselies in architecting microservices-based ecosystems and implementing enterprise architecturestrategies that align with business objectives.Throughout my career, I have successfully led modernization initiatives, including the transformationof the Chase Travel Platform and the redesign of AWS Connect-based contact centers. These effortsresulted in significant improvements in customer satisfaction (CSAT), average handling time (AHT), and net promoter score (NPS). I am passionate about leveraging technology to enhance customer experiences and drive operational efficiency.
Experience
Vice President
Jan 2026 — Present
Education
Future Institute Of Engineering and Management
Bachelor of Technology (B.Tech.), Electronics and Communications Engineering
2009 — 2013
Skills
- .net
- Sql
- Azure
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