Rudra Prayag Pandey
Network Security Professional @ BT | ITIL | Infoblox DDI | Global Client Management | Customer Success & Enterprise Support| Customer Service Management | Ensuring Robust IT Infrastructure and Compliance
- Role
- Security Professional at BT Group
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Rudra Prayag Pandey
PROFESSIONAL JOURNEY Experienced Security Professional with a background in managing…
Experience
Security Professional
Feb 2020 — Present · Gurugram, IN
BT is one of the world’s leading communication services companies, serving the needs of customers in the UK and more than 180 countries worldwide. Current Role Summary:Experienced IT Security Operations Engineer with a proven track record in delivering 24x7 support for global enterprise customers. Skilled in managing and supporting enterprise-grade firewalls and security infrastructure in 24x7 environments. Experienced in troubleshooting complex network and security issues, analysing traffic flows, and implementing firewall and security policy changes in line with customer compliance and change management processes. Proven ability to deliver high-quality support to global clients while meeting stringent SLAs and maintaining robust security postures.My measure of success is as given below•Identifies customer business needs and technical readiness. Collaborates with internal teams, partners, and services to propose prioritized solutions that align with customers\' needs. Leverages the value propositions to communicate business impact of proposed solutions.• Experience in Security Operations on various tools(Cisco ASA,FTD,F5,Palo Alto)•Have experience with ITSM workflow (ServiceNow) and process implementation.•Analysing network traffic, endpoint security events, and other various log sources to identify threats, assess potential impact, and recommend mitigations•Supporting other security functions and teams to ensure the holistic implementation of security controls, technologies, practices, and programs•Supporting 24x7 operations by assisting in ongoing incidents during non-standard hours•Positive customer satisfaction score from internal and external customers and stakeholders•Consistently meeting agreed utilization targets for the team.• Reduced escalations and rework and increase in RFT.• Responsible for driving continual improvements and improving process workflow to enhance Customer Success and Net Promoter Scores (NPS).
Education
Karamvir Dadasaheb Kannamwar Engineering College, Nagpur
Electronics and Communications Engineering
De Nobili School
ISCE
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