Rudrakshi Srivastava

Application Development Analyst @Accenture

Collaborated with stakeholders to deliver optimal functionality for multiple applications, including registration, policy renewal, payment processing, and customer support.\\\\n• Utilized the ServiceNow portal to resolve user incidents and service requests, resulting in a 20% increase in customer satisfaction ratings.\\\\n• Utilized Microsoft SSMS software to analyze complex data using SQL queries, resulting in actionable insights and business-driven results.\\\\n• Analyzed customer data using SQL queries, resulting in a 15% increase in customer retention rates.\\\\n• Successfully identified key metrics and drew conclusions to improve business operations.\\\\n• Conducted code analysis for re-insurance applications to ensure optimal performance and reliability.\\\\n• Resolved system test and validation problems to ensure normal program functioning and minimize downtime.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n