Rudra Mistry
Customer Service Manager @Walmart
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WORK HISTORY
Customer Service Manager @Walmart
Led the Front-End team to ensure exceptional service by promptly resolving escalated issues using complaint resolution strategies and maintaining a friendly shopping experience• Trained, coached, and motivated associates to achieve performance goals and adhere to company policies using mentoring techniques, resulting in improved team performance• Oversaw front-end operations, including returns, exchanges, and cash management, using metric tracking to maintain accuracy and efficiency• Identified and addressed customer concerns and operational challenges using data visualization techniques to improve processes and enhance overall service quality
EDUCATION
University of Manitoba
Honours in Computer Science , Computer Science
ABOUT RUDRA MISTRY
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