Rudra Deb Karmakar

About Rudra Deb Karmakar

Ambitious, enterprising, courageous, challenge accepting and innovative to explore ideas…

Experience

1. Operation Team Manager

   TaskUs

   Jun 2021 — Present · IN

   Analyse and maintain all Client Service Level Agreements; implement improvement plans as neededSelecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organizations policies and applicable legal requirementsManage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)Create and maximize relationships with client partnersProvide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performanceConduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coachingCreate a positive work environment through employee engagement; resolve employee relation issues in a professional and timely mannerParticipate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA- and partner to define action plans that resolve issues and drive continuous improvementImplement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirementsAttend business reviews with the clientHandle a team of team leaders

Education

• EIILM University

  Bachelor of Commerce - BCom

• North Point Senior Secondary Boarding School (Arjunpur Branch)

  Higher secondary

• North Point Senior Secondary Boarding School (Arjunpur Branch)

  Matriculation

Skills

• Operations Management
• Leadership
• Team Leadership
• Team Building
• Training
• Sales
• Customer Service