Rudo Mutsau-Mapungwana

Bank Credit Services Rep @Canadian Tire Financial Services

ON, CA

Maintain solid working knowledge of Canadian Tire Bank products - able to make appropriate client referrals to ensure optimal client experience and long-term retention.Drive new customer acquisition by providing high-level care, identifying needs, and aligning value-add product or service solutions.Provide guidance for clients on managing and improving their credit and utilizing the benefits of their credit cards - meeting and exceeding customer expectations and delivering exceptional care experiences by presenting financial solutions aligned with their goals.Utilize tact and professionalism while engaging with clients to collect past-due accounts.Manage assigned accounts, completing inbound and outbound customer calls to coordinate small interest balance write-offs and process credit memos - seeking out and presenting applicable support services for clients struggling to make payments. Exercise extreme discretion and professionalism in handling transaction issues, confidential client details, and general banking inquiries.Support general administrative operations, including preparing documents and completing data entry.