Rudolph Singh
Full Stack Engineer | Machine Learning Developer | Data Engineer
- Role
- Help Desk Team Lead at Solefly
- Location
- Miami-Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Rudolph Singh
I’m a data-driven problem solver with a passion for transforming raw data into powerful…
Experience
Help Desk Team Lead
Oct 2021 — Present · Miami, FL, US
Provided technical support to over 200 end-users daily via phone, email, and in-person, achieving an average resolution rate of 95% within SLA timeframe. Diagnosed and troubleshot hardware, software, and network-related issues to identify and implement solutions. Conducted routine maintenance tasks, including system updates, patches, and antivirus scans, resulting in a 99% uptime for critical systems. Diagnosed and escalated approximately 50 complex technical issues per week to support teams, ensuring prompt resolution and minimal downtime.
Education
Miami Dade College
Associate's degree
Florida International University
Bachelor's degree
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