Rudolf Smit

About Rudolf Smit

I’m a Process and Optimization Manager at Carnival Cruise Line with a passion for creating clarity, improving systems, and elevating the operational experience for both guests and internal teams. I thrive in roles where I can streamline workflows, optimize cross-functional processes, and bring people together around shared goals.In my current role, I support both shoreside and shipboard operations, partnering closely with Fleet Managers, ShorEx teams, outside counsel, and business partners to drive efficiency and ensure alignment. I manage the Joint Defense Agreement (JDA) process, coordinate operational updates, and lead the development of procedures that enhance accuracy, compliance, and guest experience.I also host MiamiConnect, a social and networking series that strengthens community within our corporate office, reflecting my belief that strong relationships are essential to great operational outcomes.My strengths include organized, solutions-focused problem solving, clear and confident communication, and the ability to balance strategic thinking with hands-on execution. I’m committed to continuous improvement—both personally and professionally—and aim to bring consistency, structure, and positive energy into every environment I work in.If you’re interested in operations, process improvement, guest experience, or collaborative work across the cruise industry, I’d love to connect.

Experience

1. Manager, Shorex Operations Process and Optimization, Shore Excursions (Ccl)

   Carnival Cruise Line

   Aug 2023 — Present · Miami, FL, US

Skills

• Guest Service Management
• Front Office
• Resorts
• Customer Satisfaction
• Hospitality
• Cruises
• Travel Management
• Hotel Management
• Hospitality Industry
• Hotels
• Customer Service
• Tourism