Ruchita Mantri
Customer Success Manager at WebEngage driving customer satisfaction and success
- Role
- Customer Success Manager at WebEngage
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ruchita Mantri
Currently working at WebEngage, contributing on enhancing customer retention and driving product adoption for B2C brands through strategic lifecycle campaigns and audience segmentation. Collaborative efforts with product and support teams ensure seamless user experiences, while business reviews and performance analyses uncover opportunities for growth and upselling. An MMS graduate from MET Mumbai, with extensive experience in SaaS and client services, adept at delivering data-driven strategies and fostering impactful client relationships. Committed to enabling customer satisfaction and long-term partnerships while leveraging expertise in business strategy and marketing automation to achieve measurable results.
Experience
Customer Success Manager
May 2023 — Present · Mumbai, IN
Own end-to-end client relationships, driving product adoption and customer retention for B2C brands. • Collaborate cross-functionally with product and support teams to resolve issues and improve user experience. • Help clients design and execute lifecycle campaigns using WebEngage’s marketing automation suite. • Conduct business reviews to showcase impact and identify upsell opportunities. • Work closely with clients on campaign strategy, audience segmentation, and performance analysis.
Education
Shri Brijlal Biyani Science College , Near Dashara Ground, Durga Vihar, Amravati.
Hsc, Computer Science
2010 — 2012
Mumbai Educational Trust, MET League of Colleges
Mms
2017
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