Ruchismita Sutar
PMO,ITIL ,Incident Manager, Process Analyst
- Role
- Itil at Wipro
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ruchismita Sutar
ITIL certified, Incident Manager with 4.7 Years of total experience in the assessment, management and resolution of large-scale hardware and software incidents, ITIL Process analysis and implementation. Maintain user satisfaction with the quality of IT services. Increase visibility and communication of incidents to business and IT support staff and ensure that standardized methods and procedures are used for efficient and prompt response, analysis, documentation, ongoing management and reporting of incidents. An individual with positive attitude, possesses critical thinking capabilities and willingness to learn. Skilled in understanding current state, Improving KPI, and maintain ticket SLA. Worked as an Incident and Event management and hands-on experience in ServiceNow.
Experience
Itil
Oct 2021 — Present · Bangalore Urban, IN
Education
Padmanav College of Engineering (PCE), Rourkela
Bachelor of Technology - BTech
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