Ruchira Pandey
Looking for new opportunities / Actively seeking rolesInsurance Professional | Claims Operations | Excel & Process Improvement.
- Role
- Senior Business Process Analyst at DXC Technology
- Location
- Varanasi, UP, IN
- LinkedIn followers
- 500 followers
About Ruchira Pandey
Experienced and detail-oriented Senior Associate Analyst with 3.7 years of expertise in the insurance industry, specializing in death claims processing and business process optimization. Proven ability to manage end-to-end claims workflows, analyze trends, ensure regulatory compliance, and collaborate effectively with internal teams and external stakeholders. Adept at identifying inefficiencies and implementing improvements to enhance process performance and customer satisfaction.
Experience
Senior Business Process Analyst
Feb 2022 — Present
Claims Processing: Oversee the end-to-end processing of death claims, ensuring accuracy and compliance with company policies and regulatory requirements. Analyse claims data to identify trends and discrepancies. Process Improvement: Evaluate existing processes and develop strategies to enhance efficiency and effectiveness. Collaborate with cross-functional teams to implement process changes. Data Analysis and Reporting: Generate and analyse reports on claim transactions, providing insights to management. Monitor key performance indicators (KPIs) and recommend actions for improvement. Compliance and Quality Assurance: Ensure adherence to industry regulations and internal policies throughout the claims process. Conduct regular audits and quality checks on processed claims. Stakeholder Collaboration: Liaise with internal departments (e.g, underwriting, legal, customer service) to resolve complex claims issues. Communicate effectively with beneficiaries and stakeholders to facilitate claim resolution. Training and Development: Mentor junior analysts and provide training on claims processes and best practices. Assist in developing training materials and standard operating procedures
Education
Sunbeam College For Women - India
b.com, Business/Commerce, General
2017 — 2020
Banaras Hindu University
Master's Degree
Sunbeam College For Women - India
Bachelor of Commerce
Banaras Hindu University
Master of economics, Economics
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