Ruchir Gupta
Head of Compute Ops and Engineering SRE, Continual Service Improvement and Excellence
- Role
- Senior Vice President at Citi
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Ruchir Gupta
I help organizations build the operating infrastructure that makes transformation real…
Experience
Senior Vice President
Apr 2022 — Present · TX, US
Led enterprise AI enablement as Citi AI Pioneer and Accelerator Lead; mentored 50+ AI Accelerators and delivered 20+ GenAI demonstrations to colleagues.Closed the organizational AI skills gap by coaching leaders and teams on AI fluency, responsible innovation, and practical use‑case adoption.Drove alignment with AI governance and risk frameworks across strategy forums, ensuring safe and responsible scaling of AI capabilities.Architected the CSIE framework—200+ cumulative improvements (50+ in 2025), eliminating thousands of tickets and reclaiming thousands of hours of manual effort.Established Citi’s first Infra Ops Standards Forum, creating a pipeline of operational standards that reduce risk through simplification and automation.Led a $90M+ L2/L3 Managed Services RFP, securing millions in run‑rate savings and a 10% reduction in operating costs.Embedded risk and control discipline through APPSS/WASS self‑service tools, distributed systems audit readiness, and SRE‑based resiliency assessments.Built SRE Community of Practice principles, multi‑year roadmap, maturity assessments, and culture contracts.Coached teams and leaders to adopt SMART goal frameworks and modern engineering practices; co‑led multicultural events for 200+ employees
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