Ruchika Sharma
Engagement Manager | Driving Meaningful Connections & Compelling Content Across Diverse Channels
- Role
- Engagement Manager at Alangh Infosec
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Ruchika Sharma
With a robust background in customer service and a dedication to fostering meaningful…
Experience
Engagement Manager
Jan 2023 — Present · Noida, IN
In my role as an Engagement Manager, I specialize in developing and implementing comprehensive strategies to effectively engage target audiences across diverse channels, including social media, email, forums, and online platforms. Building strong relationships with customers, clients, partners, and stakeholders is at the core of my approach, aimed at increasing loyalty and retention. I meticulously monitor engagement metrics such as likes, comments, shares, and click-through rates to gauge the effectiveness of our strategies and make necessary adjustments. Content creation and curation are key aspects of my responsibilities, as I strive to generate compelling content that resonates with our audience, fostering interaction and meaningful conversation. Additionally, I manage online communities and forums related to our organization\'s products or services, ensuring smooth moderation, addressing inquiries, and promptly resolving issues to uphold a positive customer experience. Collaborating closely with marketing and sales teams, I align engagement efforts with broader business objectives and campaigns, driving synergy across departments. By staying abreast of industry trends, competitor activities, and emerging technologies, I continually identify opportunities to enhance our engagement strategies.
Education
Kendriya Vidyalaya
High School
Delhi University
Bachelor of Arts - BA
Indira Gandhi National Open University
Bachelor of Arts - BA
Skills
- Call Centers
- Training
- Employee Engagement
- Team Management
- Customer Service
- Bpo
- Immigration Law
- Hotels
- Policy
- Hotel Booking
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