Ruchika Kumar
Quality Assurance Engineer | QA Transformation | Agile Testing | Delivering High-Quality Software
- Role
- Assistant Consultant at Tata Consultancy Services
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ruchika Kumar
Experienced and results-driven leader with 15+ years in global telecom QA deliveries and digital transformation excluding 5 year career break. Specializes in test solution design and QA consulting, delivering complex solutions across Agile and hybrid models.Passionate about continuous learning, innovation, and creating positive impact. Known for strong customer focus, empathy, and building lasting relationships at all organizational levels. proven ability to lead cross-functional teams and implement process improvements. Strong communicator with extensive experience supporting major telecommunications organizations.
Experience
Assistant Consultant
Oct 2021 — Present · Bangalore Urban, IN
Delivery & Transformation Lead Conducted QA due diligence for BT Spotlight, advising on JIRA processes and automation frameworks; secured a £65K POC deal for automation transformation across BT Spotlight and LMA. Providing technical leadership for QA teams in Cloud and LMA testing initiatives. QA Delivery Lead at British Telecom for a major customer operations transformation program, driving digitization, simplification, and standardization of the end-to-end customer journey. Led testing strategy and coordination for a Strategic Program, successfully launching the Cloud Fabric MVP; ensured alignment with Agile principles through prioritized, flexible, and adaptive testing practices. Led multiple digital transformation programs for British Telecom B2B area, driving the implementation of innovative technology solutions and processes to improve organizational efficiency and drive business growth. Successfully increased NF Automation by ~30% within a quarter in Netco, and established new working methods that prioritize collaboration, timely delivery, and high-quality outcomes within budget. Planned, coordinated, and led testing activities for British Telecom SDWAN programs (CCSDWAN, Agile Connect, VMware), delivering 100+ user stories successfully. Defined testing strategy and prioritized tasks to ensure Agile-aligned, flexible, and responsive QA processes.
Education
D.L.D.A.V Model School
Science
Guru Gobind Singh Indraprastha University
BCA, Computers
2002 — 2005
Birla Institute of Technology and Science, Pilani
MS, Computers
2005 — 2009
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