Ruchika Yadav

About Ruchika Yadav

With over 18 years of global experience, I am a seasoned leader dedicated to achieving results through strategic planning and cultivating professional relationships.Key Highlights:1) Results-Oriented Approach: Focused on achieving results through strategic planning and professional relationship building.2) Customer Satisfaction: Demonstrated excellent time management skills, top-notch customer-relations abilities, and effective communication methods leading to increased customer satisfaction.3) Project Management Expertise: Proven track record in managing end-to-end delivery of strategic projects, including application development, large-scale migration (system and data), and application upgrades. Possess strong troubleshooting skills and organizational abilities to handle multiple projects simultaneously.4) Global Team Management: Experienced in offshore and onsite project delivery, managing distributed teams across different continents and time zones.5) Client Relationship Management: Extensive experience in managing client relationships, portfolios across multiple business lines, and leading cross-functional teams. In-depth knowledge of business domains and project finance.6) Leadership in Modernization and Transformation: Expert leadership skills in the area of modernization and transformation projects.Looking ahead, I am enthusiastic about leveraging my skills and experience to tackle new challenges and contribute to the success of future endeavors.

Experience

1. Director of Engineering

   Cloudframe

   Apr 2022 — Present · NY, US

   Managed Engineering and Professional services vertical of Cloudframe. Provided vision to design strategies for future projects based on the company’s overall objectives, and resources.• Customer Success Management: Led the Customer Success team, fostering strong customer relationships and driving loyalty through personalized support and strategic engagement.• Technical Customer Support: Managed all facets of the organization\'s technical customer support policies, objectives, and initiatives, ensuring a seamless customer experience.• Developed service level standards and established policies to uphold high-quality customer support, reflecting industry best practices.• Managed project budget and efficiently allocated resources for development projects, ensuring optimal utilization.• Training and Quality Assurance: Developed and implemented training courses on Udemy and established quality assurance programs for both new hires and experienced employees.• Identified and recommended updates and expansions to technology, equipment, and policies, contributing to improved customer service and retention.• Stakeholder Coordination: Managed and coordinated with external stakeholders for new integrations and tools, ensuring seamless collaboration and system enhancements.• Drove account expansion and increased product lifetime value of the product for our customers.

Education

• Guru Gobind Singh Indraprastha University

  Bachelor of Technology (B.Tech.), Computer Science and Engineering

  1999 — 2003