Ruchika Nagpal
Cloud Technology @Anant Raj Limited
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WORK HISTORY
Cloud Technology @Anant Raj Limited
Gurugram, IN
EDUCATION
Arya College of Engineering
Bachelor of Technology - BTech, Creative Writing
Manipal University Jaipur
Master of Business Administration, Project Management
Rajasthan Technical University
Bachelor of Technology, Electrical, Electronics and Communications Engineering
ABOUT RUCHIKA NAGPAL
As a Capacity & Asset Manager in the Service Delivery team, I bring over 3 years of experience in IT service management, incident handling, and technical operations. My expertise lies in ensuring smooth IT service delivery through effective incident management aligned with ITIL best practices, along with hands-on technical proficiency in Windows system administration. I have a strong background in incident and problem resolution, service management, and software/hardware asset management (SAM & HAM). My role involves optimizing IT resources, managing software licenses, and driving efficiency across IT operations to support business continuity and compliance. With a blend of technical knowledge and process-oriented skills, I thrive on bridging the gap between IT operations and business needs, ensuring services are delivered with reliability, scalability, and value. Always eager to learn, adapt, and contribute to continuous improvement in IT Service Delivery team.Currently pursuing an MBA at Manipal University Jaipur to expand strategic management skills. Holds a BTech from Arya Institute of Engineering & Technology, with certifications like Microsoft\'s AZ-900 demonstrating foundational cloud expertise. Focused on driving efficiency in asset utilization and operational excellence.
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