Ruchika Mahawar

About Ruchika Mahawar

As an Analyst at Deloitte, I specialize in Experience Management, focusing on both Customer Experience (CX) and Employee Engagement (EX) initiatives. My role involves leveraging Qualtrics platforms to gather, analyze, and interpret feedback, enabling organizations to enhance their customer and employee interactions. I work closely with teams to ensure that insights from feedback are effectively implemented, driving enhancements in overall experience.In my capacity, I have successfully managed various projects that emphasize the importance of feedback management, ensuring that client needs are met with precision and care. My contributions have not only led to enhanced client satisfaction but have also earned me recognition through the second-highest award given by the firm, reflecting my commitment to excellence and impactful results.Key skills include:1. Feedback Management using Qualtrics2. Customer Experience Analysis3. Employee Engagement Strategies4. Data Interpretation and Reporting5. Cross-Functional Collaboration6. Strong Analytical Skills7. Effective CommunicationI thrive in dynamic environments where I can apply my analytical thinking and problem-solving abilities to foster continuous improvement in experience management. Let’s connect to discuss innovative strategies in CX and EX, and explore how we can enhance organizational performance through effective feedback mechanisms.

Experience

1. Analyst

   Deloitte

   Jun 2025 — Present · Bengaluru, IN

   Led global Qualtrics CX implementations for diverse enterprise clients, orchestrating end-to-end project delivery across multiple regions to ensure 100% data accuracy, integrity, and seamless migration during system transitions; established governance, data mapping, and validation processes to prevent migration risk and minimize downtime.• Collaborated with stakeholders across 24 global markets to diagnose CX issues, map end-to-end customer journeys, and identify process gaps; conducted root-cause analysis, developed scalable, region-agnostic solutions, and prioritized implementation roadmaps aligned with business goals.• Proactively managed and resolved client escalations through cross-functional collaboration with technical, and data teams; maintained 100% SLA adherence, and ensured high client satisfaction by delivering timely, transparent communications and effective problem resolution.• Partnered with U.S. client teams to standardize CX metrics and KPIs, establishing consistent measurement frameworks, definitions, and dashboards across multi-region implementations

Education

• Sophia College (Autonomous)

  Bachelor's degree, Mathematics

  2019 — 2022

• Sophia Senior Secondary School - India

  Science, Maths