Ruchika J.

About Ruchika J.

I am a Technology Consultant worked in various Esteemed Organizations.Driven to enable the learnings aligned to business / individual aspiration. Partnered with business leaders in Digital Technologies and Research & Development to excel in their careers and to achieve Market Leadership and its financial goals. Helped to drive learning culture in the company along with Business Learning Consultant, which includes formal and informal learning, collaboration and knowledge sharing. Enabled cost effective learning solutions enabling the business to perform at the higher level, resulting in improved business performance. KCS Practitioner & Ericsson Internal Trainer - Facilitated trainings on KCS Methodology and Best Practices and anchored the best approaches to align it with Organisation Strategies and priorities in order to produce ecstatic results.Driven to discover, build and implement the product and thus creating an impact for the customer experience aligned with Knowledge Management Best PracticesIntroduction about myself-I consider myself adept in planning and managing projects, coordination, mapping client needs to business project requirements and research analysis. I have been working with IT industry since I kicked of my career, served numerous roles as Programmer,Knowledge Manager, KCS Strategist, Implementor, Customer Success, Service Management Associate, Project Management Coordinator, Service Introduction analyst, and market research analyst, Supplier Relationship Management.I have received honors of appreciation from senior managers, clients in proposing the cost effective solution and prompt in climbing the success in the race of competition I consider myself intrigued to be self motivated, have enormous people management skills, negotiation and influence with my active listening and contribute in suggesting ideas to enhance the business outcomes, and believe in learning new technology and business cases.My Skills - 1) Strategist Thinking- Developed and executed a market entry strategy that increased client base by 25% within six months- Analysed operational workflows and implemented a process improvement plan, reducing project turnaround time by 18%- Anticipated market trends and adjusted brand communication strategy, resulting in improved engagement and customer retention.

Experience

1. Customer Service Specialist

   TP

   Sep 2025 — Present · Mumbai, IN

   Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility- Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients- Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough- Gather and analyse client data to identify possible products or services to recommend to management

Education

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Master of Business Administration - MBA, Business Administration and Management, General

• The University of Texas at Austin

  AI for leaders, Artificial Intelligence

• Stanford University

  Design Thinking, Design Thinking

• Savitribai Phule Pune University

  Information Tech., Information Technology