Ruchika Garg

Resident Engagement Manager @Sienna Senior Living

Saskatoon, SK, CA

Lead the strategy and execution of engagement, wellness, and community programs for a 120-resident senior living community, balancing resident experience, operational efficiency, and revenue sustainability.Key Impact:Drove 300% growth in resident engagement through person-centered programming and continuous feedback.Built 20+ strategic community partnerships, expanding on-site wellness, education, and support services while reducing staff and family burden.Generated recurring revenue by launching an in-house tuck shop and establishing a reliable ecosystem of recurring partners and programs.Coached and empowered 5 resident “GEMs” to lead their own initiatives, increasing resident-led programming by 200% and strengthening purpose and peer engagement.Designed and delivered signature large-scale events and intergenerational programs, increasing participation by 300%+ and strengthening family involvement.Improved operational efficiency by standardizing planning, inventory, and reporting processes, reducing staff workload and optimizing resources.Transformed underutilized spaces into self-directed engagement hubs, driving a 300% increase in participation during unstaffed hours.Led a team of 4 direct reports and built a volunteer program, expanding program capacity and participation by 200%.