Ruchi Upadhyay
Associate @TIAA
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WORK HISTORY
Associate @TIAA
EDUCATION
Atria Institute of Technology
Bachelor's degree
ABOUT RUCHI UPADHYAY
A competent professional with 8+ years of experience in Information Technology in analyzing and Understanding the software requirements.• Application design, developing and implementation as Software.• Skilled in implementing efforts towards enhancement and maintenance of information technology based applications • Expert Knowledge of Java, HTML, UNIX Shell Script, SQL.• Provided support for production and acceptance environment and the providing immediate solution to problems in production• Professional experience in various phases of Incident Management, Problem Management, Job scheduling, Knowledge management, Change Management, User Training and Documentation• Understanding and hands on experience in monitoring tools and mechanisms for the production environment.• Active involvement in Application jobs monitoring and detecting the code bugs, has driven and coordinated with interface teams for the fix.• Provide second line support for handling Incidents (tickets) raised by users and resolve within the SLA set by the Client by providing effective the solution.• Domain expertise lies in Finance.
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