Ruchi Singh

About Ruchi Singh

I’m a customer-focused professional with over 4 years of experience in client engagement, product onboarding, and cross-functional collaboration across the SaaS and IT services space. I’m currently transitioning into a full-time Customer Success Manager (CSM) role, backed by hands-on experience and active certification coursework from HubSpot and Coursera.In my previous roles, I led end-to-end client onboarding, drove product adoption, managed key accounts, and worked closely with sales, marketing, and product teams to ensure long-term customer satisfaction and retention. My CRM experience includes platforms like Zoho and HubSpot, and I bring a strong ability to understand client needs, deliver tailored solutions, and reduce churn.I’m passionate about helping customers realize value, solve problems proactively, and build relationships that lead to loyalty and growth. Always eager to learn, grow, and collaborate—I\'m ready to bring these skills to a forward-thinking Customer Success team. Open to Customer Success, Client Engagement, or Customer Experience roles Skilled in CRM, Onboarding, Account Retention, Product Training, and B2B Relationship Management Currently based in Navi Mumbai and available for hybrid or remote roles starting July 2025

Experience

1. Customer Success Manager

   Dess Digital Meetings

   Sep 2025 — Present

Education

• Pillai Institute of Management Studies and Research

  MBA, Marketing

  2018 — 2020