Ruchi Arora
AVP - Customer Success @ ICS Mobile Pvt. Ltd. | Driving Customer Engagement
- Role
- AVP - Customer Success at ICS Mobile Pvt. Ltd.
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ruchi Arora
As an AVP of Customer Success and with over 14+ years of experience, I am successfully…
Experience
AVP - Customer Success
Jul 2022 — Present · Gurugram, IN
Drove key accounts for cross-selling and upselling opportunities, enhancing customer engagement strategies. Led marketing and CRM communication projects, ensuring timely execution and customer satisfaction. Fostered value-based relationships as the primary contact, successfully negotiating renewals and expanding client partnerships.Led cross-functional project teams to implement WhatsApp, SMS, RCS integrations.Managed project timelines, stakeholder expectations, technical API rollouts.
Skills
- Good in Photoshop & Html, and Working Knowledge of Css, Sql, Illustrator Cs5
- Dreamweaver
- Illustrator
- Web Design
- Customer Relationship Management (Crm)
- Client Counselling
- Microsoft Excel
- Microsoft Office
- Management
- Email Marketing
- Marketing Strategy
- Photoshop
- Team Management
- Email Newsletter Design
- Online Marketing
- Social Media
- Cascading Style Sheets (Css)
- Client Relations
- Adobe Photoshop
- Css
- Sql
- Html
- Adobe Illustrator
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