Ruby Kour
Customer Solutions Agent L2 | Hardware & Software Troubleshooting | Technical Support - Turning IT Problems into Solutions
- Role
- Customer Solutions Agent L2 at PayPal
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Ruby Kour
Dedicated IT Support Specialist with a strong background in conflict resolution, customer…
Experience
Customer Solutions Agent L2
Aug 2022 — Present · Bengaluru, IN
Primary Focus: Delivering comprehensive IT support to overseas locations, emphasizing on end-user assistance and Incident Management using ServiceNow.Technical Expertise: Addressing technical issues, troubleshooting problems, and ensuring seamless operations for the global workforce.Additional Responsibilities:Overseeing Application, Network, and Security Monitoring.Managing software deployments via SCCM.Playing a key role in Global Access Management.Proficient Tools: Regularly utilizing ServiceNow, SCCM, and Active Directory.Skills: Proficient in Azure, Microsoft Exchange Administration, Remote Desktop (VM), and Remote Support.Commitment: Dedicated in maintaining robust IT infrastructure and providing exceptional service for organizational efficiency and success.
Education
Indira Gandhi National Open University
Master's degree, Computer Applications
2017 — 2019
Indira Gandhi National Open University
Bachelor's degree, Computer Programming, Specific Applications
2014 — 2017
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