Ruby R.
Client Software Specialist at Employee Navigator
- Role
- Client Software Specialist at Employee Navigator
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Ruby R.
Young professional with a passion for creating and maintaining connections. Graduated…
Experience
Client Software Specialist
Jun 2024 — Present
Leverage deep understanding of Employee Navigator\'s products and services to provide solutions to clients\' issues and questions, exceeding clients\' expectations and ensuring that clients understand the value of our products• Provide the first line of support for our customer base via phone or our support forum• Assist clients with case builds including benefits enrollment, carrier and payroll integrations and employee onboarding• Collaborate with teammates on process improvements and strategies to make the most out of the Employee Navigator software• Serve as an experienced consultant to customers supporting Employee Navigator\'s complex products/technologies• Provide recommendations to EN leadership around potential best practices and training on EN solutions, based on client input or experience• Work with general direction to resolve issues and provide solutions, with guidance in complex situations
Education
Metropolitan Community College
Associate's degree
2017 — 2019
University of Nebraska at Omaha
Communication
2020 — 2021
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