Ruby Grover
Senior Associate at Cognizant | MS Marketing(STEM) at Purdue | Ex-Deloitte | MBA IIT Kharagpur | Ex-TCS
- Role
- Senior Consultant at Cognizant
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Ruby Grover
Experienced and results-driven leader with a proven track record of successfully leading…
Experience
Senior Consultant
Jun 2022 — Present · Chicago, IL, US
Project Manager/Business Analyst for Pharmaceutical Client:1.Collaborated with cross-functional teams to gather and refine user stories, ensuring alignment with business objectives and customer needs.2. Played a pivotal role in sprint planning, backlog grooming, and sprint reviews, facilitating effective communication between development teams and stakeholders.3. Conducted comprehensive analysis of business processes, user requirements, and system specifications to deliver well-defined user stories with clear acceptance criteria.4. Acted as a bridge between business stakeholders and the development team, ensuring a shared understanding of project goals and priorities.5. Utilized Agile methodologies to adapt quickly to changing requirements, fostering a flexible and responsive project environment.6. Conducted regular retrospectives to identify areas for improvement, implement process enhancements, and enhance team efficiency.7. Employed various Agile tools and techniques, such as burndown charts and velocity tracking, to monitor project progress and predict delivery timelines.8. Worked closely with Product Owners to refine and prioritize the product backlog based on business value and strategic goals.Customer Experience Consultant for Health Care Client:• Conducting customer research and analyzing customer feedback to gain insights into customer needs, preferences, and pain points, areas for improvement and using those insights to inform Customer Experience strategy• Using data analysis to measure effectiveness of CX initiatives and identify areas for improvement and make data-driven recommendations to improve the customer experience• Collaborating with cross-functional teams, such as marketing and product development, to ensure a consistent and seamless customer experience across all touchpoints• Design and implement customer experience strategies that improve customer satisfaction, drive revenue growth, and achieve business goals
Education
Vinod Gupta School of Management , IIT Kharagpur
Master of Business Administration - MBA
2017 — 2019
Thapar Institute of Engineering and Technology, Patiala
B.E. (Electronics Instrumentation & Control Engg), Electrical and Electronics Engineering
2010 — 2014
Purdue University Daniels School of Business
Master of Science - MS, Marketing
Skills
- Matlab
- Visual Studio
- C++
- Ado.net
- Html
- Java
- Asp.net
- Microsoft Excel
- Powerpoint
- Microsoft Word
- Microsoft Sql Server
- Tfs
- Oracle Client
- C#
- C
- Programming
- Microsoft Office
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