Ruby Cumarasamy
Manager, Customer Support @Kinaxis
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WORK HISTORY
Manager, Customer Support @Kinaxis
EDUCATION
Carleton University
Electrical Engineering
Chundikuli Girls College
High School, GCE A/L
York University
Bachelor of Science
SKILLS
ABOUT RUBY CUMARASAMY
Over 15 years of technical support experience with IBM Cognos Business Intelligence and IBM Cognos Adaptive Analytics products. Experience with on-site support to dedicated clients on implementing software solutions. Extensive multi-platform experience in setting up Test cases running on Windows Server, Windows XP, Windows 7 and UNIX to reproduce issues, Log defects, Log Enhancements and test resolution. Extensive experience with SQL Server, DB2 and Oracle 10/11g databases. Experience configuring Application servers (IBM Websphere, BEA Weblogic, JBoss and Apache Tomcat) and Web servers (IIS, IBM HTTP server, Apache, SunOne). Extensive experience in upgrading & migration, backup & recovery and performance tuning of Cognos 8/10 Business Intelligence environments. Extensive experience in Installing, Configuring and troubleshooting IBM Cognos Data Manager (ETL), IBM Cognos Metrics Manager (Scorecard), IBM Cognos Analytical Applications (Workforce, GL, AP, AR, Sales modules of enterprise resource planning systems) and IBM Cognos Real-time monitoring. Excellent knowledge of Cognos Business Intelligence Products including Cognos 8, IBM Cognos 10, Reportnet, Series7, OLAP, Powerplay, Transformer, Framework Manager and Metric Designer. IBM Certified Developer - Cognos 10 Business Intelligence Scorecards IBM Certified Developer - Cognos Real-time Monitoring Cognos Certified BI Administrator Cognos Certified BI Author Extensive experience in authoring technical notes to be published in the company knowledgebase and contributed to the content of product certifications.
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