Ruby Cockett

About Ruby Cockett

Hi, welcome to my page. In summary, I\'m a creative Project and Product management professional who works diligently and consistently to achieve significant results in project and client management. My natural-born agility has meant that I will thrive in various organizations, from a project management role to providing exceptional client management services.I am a dynamic professional who identifies and capitalizes on emerging business ventures to propel an organization to the top tier of its industry, utilizing excellent client management strategies and actionable plans to enhance improvement.I have achieved remarkable results as a project and product management professional by bringing projects and tasks into completion to meet defined turnaround deadlines and expectations and ensuring smooth operations in the face of challenging decisions. I consistently build the business and grow revenues while acting as the company\'s focal point for all product management related matters.I choose to boost organization success by playing a hands-on role in project, product, and client management throughout my tenure.Specialties-Relationship Management | Forecasting | Manager Responsibilities | Vendor Management | Client Service Management | Product Management | Customer Success Management | Leadership | Process Development and Improvement | Cross-functional Collaboration | On-boarding | Risk Assessment | Communication with C-Level executives | Team Work | Identifying Trends | Managing Costs | Training | SLA/OLA Management and Implementation | Project Management Certification | Project Implementation | Project Scheduling

Experience

1. Ecommerce Product Manager

   InComm Payments

   Oct 2023 — Present · Atlanta, GA, US

   Leads end-to-end product development and optimization for high-traffic ecommerce sites, driving growth in conversion, retention, and average order value- Collaborates cross-functionally with development, design, and marketing teams to deliver scalable features aligned with customer and business needs- Partners with customer service, operations, and fulfillment teams to resolve shipping, delivery, and redemption pain points- Conducts A/B testing and performance analysis to inform iterative enhancements and reduce friction across the user journey-Streamlines backlog and agile sprint planning, ensuring on-time delivery and alignment with quarterly goals-Own the product roadmap for a digital and physical gift card platform, enhancing the purchase, delivery, and redemption experience for B2C and B2B customers.

Education

• The University of Arizona Global Campus

  Master of Business Administration - MBA

• Lincoln University

  Bachelor's degree, Business Administration and Management, General

  2008 — 2012