Rubiel Vargas
Technical Support Engineer @Logmein
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WORK HISTORY
Technical Support Engineer @Logmein
At LogMeIn Rubiel:Effectively interacts with customers of all technical skill levels to define, research, and resolve customer issues quickly and accurately.Communicates and resolve technical issues via phone, email and chat.Provide a superior level of service in all customer interactionsImplements HTML, CSS, and JavaScript code Deels with customer account setup and configurationAccurately assess and escalate issues to product specialists, sales and management as needed.Communicates effectively with customers, team members, user services reps and managers.Provides timely updates to customers, colleagues, and management on the status of outstanding issues.Maintains detailed issue and activity information in SalesForce.com.Convey customer feedback to appropriate internal channels.Determines customer requirements and expectations in order to recommend specific products and solutions and/or to escalate the call appropriately
EDUCATION
Nashua Community College
Associate's degree
SKILLS
ABOUT RUBIEL VARGAS
Information Technology System Network Administrator
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