Rubi Acevedo Hendricks

About Rubi Acevedo Hendricks

I truly love working in high-end event management as it allows me to combine my passion for customer service with my excellent planning skills, attention to detail, and service-oriented approach to create experiences that exceed expectations. As a highly empathetic individual with significant background in hospitality, I have coordinated and executed conferences and events with up to attendees. From virtual events during COVID to traveling halfway around the world to Australia for conferences, I am skilled at all stages of planning, organization, and execution. My clients have come to expect impeccable attention to detail, exacting standards, and seamless execution, and I have worked with many of my clients for years. After managing my own business for the last 15 years, I am closing the company with hopes of working in a travel event management capacity. My expertise spans the entire event lifecycle, including planning timelines, budgets, accommodations, vendor relations, venue selection, AV, food and beverage, and financials. I build, train, and manage teams of volunteers to produce events. Most importantly, I provide executive oversight to ensure that everything goes off without a hitch. In addition to my extensive history in this area, I offer excellent collaboration skills and am bilingually fluent in English and Spanish. I would love to pair my 25 years of hospitality and event management experience with my love for travel to provide top-level customer service and events that greatly surpass client expectations. AREAS OF EXPERTISE: Event Planning, Management, and Execution Customer Service, Satisfaction, and Retention Operations Management Accounting, Budgeting, and Financial Management Event Logistics and Quality Control Staff and Volunteer Training and Leadership Customer Communications Managing Deadlines and Deliverables Contract Negotiations and Vendor Management Problem Solving, Issue Resolution, and Conflict Resolution Networking and Partnership Development

Experience

1. Owner Operator Developer

   Brc Event Management Services Llc

   Nov 2007 — Present · CO, US

   Owner and Corporate Event ManagerBRC Event Management Services, LLC / BRC Magic Services 2007 – Present Founded this event and conference management business. Oversee the planning, coordination, and execution of both virtual and in-person events with up to attendees, providing bespoke, customized services to each client. Additionally, the business owns Magic, proprietary event management and registration system. • Direct the planning and production of all aspects of conferences, events, and meetings from one day to one week in length. Manage budgets, accounting, vendor relations, price negotiations, venue selection, and staffing.• Meet with clients to establish event vision, requirements, and expectations for multi-million dollar events. Facilitate and host up to 40 events annually, both locally and across the US, Canada, Europe, and Australia.• Promote business development and new client acquisition through networking, marketing, and excellent reputation in the industry. • Coordinate hotel and travel accommodations with preferred hospitality partners and negotiate space, costs, and services. • Manage online registration, payments, deposits, and projections. • Partner with event owners to create timelines, determine VIP accommodations, and identify event vendors.• Recruit, train, motivate and supervise volunteers on event schedules, cadences, systems, and expectations. Manage and provide direction for a team of six lead volunteers.• Provide emergency management and on-the-spot problem-solving during events to ensure seamless execution. • Generate all closing documents, thank you notes, follow-up emails, and financial statements for clients after the close of events.

Education

• The London School of Economics and Political Science (LSE)

  Certificate

  2023 — 2024

• Aims Community College

  Pharmacy Technician/Assistant

  2009 — 2010

• Western Governors University

  Master of Business Administration (MBA), Business Administration, Management and Operations

  2019 — 2023

• University of Arkansas

  Nursing, Nursing

  2003 — 2005

• Western Governors University

  Masters, Human Resources Management/Personnel Administration, General

  2023 — 2024